Shipping & Delivery Policy

At Minyak Kuda Raja Mongol, we aim to process and deliver your orders efficiently and securely. Please read the following Shipping & Delivery Policy carefully before placing an order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed during:

  • Weekends

  • Public holidays

  • Promotional periods

  • Peak seasons

may require additional processing time.

Minyak Kuda Raja Mongol reserves the right to delay shipment in cases involving:

  • Stock availability issues

  • Verification requirements

  • Unexpected operational circumstances

Customers will be notified if significant delays occur.

Shipping Methods

Orders are shipped using selected courier service providers based on:

  • Delivery location

  • Parcel size

  • Shipping availability

Tracking information will be provided once the order has been shipped.

Delivery Time

Estimated delivery times are as follows:

Malaysia (West Malaysia)

  • Approximately 1–5 business days

Malaysia (East Malaysia)

  • Approximately 3–7 business days

Shipping Fees

Shipping fees are calculated based on:

  • Parcel weight

  • Parcel dimensions

  • Delivery destination

Shipping charges will be displayed during checkout before payment confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate and complete.

Minyak Kuda Raja Mongol will not be responsible for:

  • Failed deliveries

  • Delayed deliveries

  • Lost parcels

resulting from incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply for reshipment requests.

Lost, Delayed, or Damaged Parcels

Once an order has been handed over to the courier service provider, delivery responsibility lies with the courier company.

However, Minyak Kuda Raja Mongol will assist customers in filing courier investigations where necessary.

Minyak Kuda Raja Mongol shall not be held liable for:

  • Lost parcels

  • Delayed shipments

  • Damaged parcels caused during transit

Customers are encouraged to contact us immediately if any delivery issues arise.

Contact Us

For shipping or delivery inquiries, please contact:

Minyak Kuda Raja Mongol
Website: minyakkuda.com
Email: [email protected]

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