Waranty Policy
We are committed to ensuring that every order reaches our customers in good condition.
If the product arrives damaged during shipping, including but not limited to:
- Broken bottle
- Product leakage
- Physical damage caused during transit
Please contact us within 3 days of receiving your order and provide clear photos or videos as proof of the damage.
Once verified, we will send a replacement product at no additional cost.
Return Policy
If you wish to return a product, please send it to the following address:
HERBA PLUS HOLDING SDN BHD
LOT 11165-5, KG DANGAR
17000 PASIR MAS
KELANTAN
MALAYSIA
Before returning any product, please contact our customer support team for return authorization and instructions.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refund Policy
We stand behind the quality of our products and offer a refund if the product does not deliver satisfactory results when used according to the provided instructions.
To qualify for a refund, customers must:
- Use the product as directed.
- Provide clear before-use and after-use photos as supporting evidence.
- Submit a refund request to our customer support team for review.
Once all required information has been received, our team will assess the request and notify you of the outcome. If approved, the refund will be processed using an agreed-upon payment method.
We reserve the right to decline refund requests if:
- Required evidence is not provided.
- The product was not used according to the recommended instructions.
- The refund request is deemed fraudulent or misleading.
Contact Us
If you have any questions regarding our Warranty, Return & Refund Policy, please contact our customer support team for assistance. We are committed to providing the best possible service and customer satisfaction.